When Travis McNair started planning a career change away from retail, he initially wanted to study medicine. But everything shifted after a series of life-changing events, including his father becoming seriously ill and passing away, and him and his fiancée welcoming their new son. Afterward, Travis needed a path that offered stability, flexibility, and a future he could build for his family.

He discovered Salesforce while exploring new career options and began teaching himself through Trailhead, the Salesforce free learning platform. However, self-paced learning proved tough to sustain — especially as someone with Attention Deficit Disorder, balancing work, caregiving, and parenting.

One day, a LinkedIn post caught his eye: a scholarship for the Get Force Certified Salesforce Administrator Academy, founded by former Salesforce Solution Engineer Dave Massey. The post mentioned mentorship, structure, and community — exactly what Travis had been missing. He applied, was accepted, and within months, his career and confidence were transformed.

Travis is part of a growing movement shaped by Workforce Navigators — an initiative that helps professionals with disabilities gain in-demand Salesforce skills — and by Get Force Certified, a program designed to meet neurodivergent learners where they are and prepare them for meaningful careers in the Salesforce ecosystem.

Breaking Down Barriers: The Power of Partnership

Workforce Navigators offers mentorships, accommodations, and scholarships that create pathways for disabled and neurodivergent professionals to build confidence and find meaningful employment in the Salesforce ecosystem.

Get Force Certified is a program founded by Salesforce Solution Engineer turned entrepreneur, Dave Massey, after experiencing his own transformation — moving from the tourism industry to a Salesforce career — and realizing how much structured support and community could help others make the same leap. It offers a 10-week, guided training experience that blends Salesforce technical learning with soft skills, mentorship, and career readiness. 

Through the scholarship, learners like Travis receive full tuition coverage for the 10-week program, along with exam vouchers, personalized mentorship from Salesforce employees, and ongoing career coaching. Together, Salesforce and Get Force Certified are opening doors for individuals who might otherwise have been left out of traditional tech training pathways.

A Program Built for All Kinds of Thinkers

Get Force Certified stands out because it makes space for neurodivergence, recognizing the unique and varied ways that people think, process information, and engage with learning. The program offers multiple content formats (video, audio, written), clear structure, and small, collaborative cohorts that provide accountability and connection.

“It’s not about your degree or background,” Dave explains. “It’s about grit, communication, and the willingness to learn. Salesforce is logical and accessible — what people need is confidence and strategy.”

Salesforce mentors provide one-on-one support beyond certification, helping graduates apply new skills and navigate job searches. The scholarship doesn’t just fund a course, it builds a community that sustains learners long after graduation.

Travis’s Journey From Retail to Salesforce Admin

After beginning the Get Force Certified program, everything accelerated for Travis. The 10-week program combined technical lessons with personal development workshops, mock interviews, and community check-ins. “It wasn’t just about learning Salesforce — it was about learning how to thrive in a career,” Travis explains. “We practiced communication skills, built LinkedIn profiles, and learned how to network.”

Just 24 hours after completing the program, Travis passed his Salesforce Administrator exam. Within six weeks, he landed a full-time role as a Salesforce Admin and Trainer at a company that provides hybrid work, better pay, and flexibility to support his young family.

“I’ve doubled my income,” he says. “I can be there for my son. I went from feeling stuck to feeling unstoppable.”

Another Success Story: Jeanette’s Confidence Boost

For Jeanette Pavkov, the Workforce Navigators scholarship offered a chance to grow within her existing Salesforce role. Jeanette works as an administrator for a John Deere dealership and joined the March 2025 Get Force Certified cohort.

“I already worked in Salesforce, but I wanted to truly understand it,” she explains. “This program gave me confidence and ownership over my role.” Jeanette passed her certification just a few weeks after her program ended and quickly applied what she learned to streamline sales processes and improve reporting.

Beyond the skills, Jeanette says the program’s community made a lasting impact. “We were doing life together. Studying together. Celebrating every win. Even now, we still check in and help each other.” She continues to work with her Salesforce mentor, exploring how to grow her expertise in AI and Agentforce.

Inclusion That Transforms 

For participants, the program isn’t just about passing an exam — it’s about transformation. Many learners come in doubting whether they belong in tech. They leave with certifications, job offers, and a sense of community.

“When you empower someone to believe in themselves, that changes everything — for them, their families, and their communities,” Dave says. “We’re not focused on numbers or quotas. This is about people.”

The ripple effect is already visible. Graduates like Travis and Jeanette are now mentoring others, advocating for accessibility in their workplaces, and inspiring more learners to take their first step into the Salesforce ecosystem.

Looking Ahead — Expanding the Impact

The success of the scholarship is only the beginning for Get Force Certified. Dave is developing a Wayfinder Program, a 12-month experience that guides participants from certification through advanced skills and job search strategy, supporting them all the way to sustained career success.

Meanwhile, Salesforce continues to expand its inclusion efforts through Workforce Navigators, connecting more learners with training, mentorship, and accessibility support around the world.

For Travis, the impact is already clear. “This program gave me the tools to build a life I didn’t think was possible,” he says. “I’m part of a community now — and I want to help others find the same opportunity.”

If you or someone you know is based in the United States or Canada and looking to launch a Salesforce career with the right support, consider the Get Force Certified Academy and Scholarship. Scholarships are limited and awarded twice a year — opening doors to more inclusive and accessible tech careers.

When participants from VISIONS Services for the Blind and Visually Impaired arrived at the Salesforce Tower in New York City in June 2025, the atmosphere buzzed with curiosity and connection. As attendees explored the space — guided by audio-enabled elevators and wide ADA-accessible doors — they discovered more than an office tour. They found a glimpse into a future where technology, accessibility, and opportunity intersect.

This all-day networking and learning event was hosted by Salesforce Workforce Navigators, a program that empowers professionals with disabilities through Salesforce skills training, assistive technology support, and job placement resources. 

VISIONS: Empowering Independence and Employment

VISIONS Services for the Blind and Visually Impaired is a nonprofit organization dedicated to helping people of all ages who are blind or have low vision live independent, active lives. Through rehabilitation training, employment development, and community education, VISIONS equips individuals with the tools and confidence to succeed at home, at work, and in the world.

VISIONS has been collaborating with Salesforce for several years through mentorship programs, certification training, and networking opportunities designed to help participants gain skills for today’s agent-powered workplace. Several VISIONS staff members have even become Salesforce certified administrators, helping guide job seekers through learning the platform and earning credentials that strengthen their résumés.

Abilityforce: Driving Accessibility and Belonging at Salesforce

Abilityforce is the Salesforce Employee Resource Group for people with disabilities, their loved ones, and allies. Its mission is to create a culture of belonging where everyone feels seen, heard, and valued — regardless of ability. The group advocates for accessibility in both the physical and digital workplace, promotes education to reduce stigma, and extends its impact beyond Salesforce through partnerships that advance inclusion across industries.

For Abilityforce, partnerships like the one with VISIONS are part of a broader vision: to use Salesforce’s platform and community to expand access to technology and career pathways for people with disabilities around the world.

Connecting Talent and Possibility

This year’s event marked the second time VISIONS participants visited Salesforce Tower. While the previous session focused on college students exploring internship opportunities, the most recent  gathering centered on adult job seekers actively preparing for employment or career transitions.

Attendees spent the day networking with Salesforce employees, exploring hands-on learning with Trailhead, and participating in presentations on AI, accessibility, and the evolving world of work. Volunteers from Abilityforce shared their own experiences navigating their careers at Salesforce and the accommodations and inclusive practices that make those journeys possible. 

The event also included baked goods from Invictus, a culinary organization that provides job opportunities for people with disabilities.

Learning Beyond the Screen

For many participants, the event expanded what they imagined was possible in tech careers.
“When people hear ‘Salesforce,’ they often think you need to be a programmer,” said Deanna Calamusa, Director of Career Services for VISIONS. “But this event helped people see how many different paths exist — from administration and customer success to project management and accessibility advocacy.”

Attendees also learned about Trailhead, the Salesforce free learning platform, which offers accessible, screen-reader-compatible modules that allow users to learn at their own pace. Several participants followed up afterward to begin Trailhead badges or apply for the Salesforce mentorship program — building momentum that continues long after the event.

Interest in AI was another key theme. Participants were eager to understand how artificial intelligence is shaping the workforce and how Salesforce technology can make AI tools more inclusive for people with disabilities.

Voices of Inclusion

These collaborations leave a lasting impact on both VISIONS participants and Salesforce employees.

“The energy in the room is always hopeful,” says Madison Rosen, an Executive Talent Manager at Salesforce. “You can see people realizing, ‘I didn’t know this was possible for me.’ That sense of possibility is what makes this work so meaningful.”

For Joelle Ramiandrisoa, Associate Technical Consultant at Salesforce, accessibility is central to innovation. “It reminds me that accessibility isn’t just about compliance — it’s about making sure everyone can fully participate.”

VISIONS participants agree. “Hearing employees share their own stories about working at Salesforce — and the resources available — is incredibly powerful,” says Calamusa. “It shows our community that accessibility and opportunity truly go hand in hand.”

A Partnership Creating Real Impact

This collaboration has already produced measurable outcomes. Through Workforce Navigators mentorship cohorts, over a dozen VISIONS job seekers have gained professional guidance, earned Salesforce certifications, and secured meaningful employment.

For Salesforce, the partnership reinforces how accessibility and innovation fuel one another. “It’s a good reminder that accessibility needs to stay at the heart of how we build our products,” says Rosen. “It’s not just about technology — it’s about people.”

Both organizations are eager to continue growing their partnership, with Workforce Navigators playing a key role in maintaining and strengthening the connection. Looking ahead, the evolution includes  more hands-on demos of assistive technology, expanded mentorship opportunities, and sessions on topics like AI for inclusion and accessible product design.

“The goal,” Calamusa explained, “is to keep showing our job seekers that they have a place in the tech industry — and that companies like Salesforce are working to make sure accessibility is built in from the start.”

Technology with Heart

At its core, the Abilityforce and VISIONS partnership,with the support of Workforce Navigators, is about more than careers. It’s about connection: using technology and community to remove barriers and create opportunities.

As Rosen sums up, “Giving back and helping others get their foot in the door is one of my core values. Seeing people leave inspired and hopeful — that’s what inclusion in action looks like.”

Together, Salesforce and VISIONS are proving that when organizations unite around accessibility, they don’t just open doors — they build pathways to independence, opportunity, and belonging.

People with disabilities possess unique strengths and skills that are assets in the workplace. In this webinar, we will explore how you can identify and communicate the value that you bring to your role and your company as a disabled candidate or employee, and request the accommodations you need to be your most successful. Dylan Taylor , Goldman Sachs Investment Banking Analyst, will join to share how he navigates his disability in the workplace. Designed for employees with disabilities.

Thursday, October 9th @ 1:00 pm ET

Register Today!
Registration Link Here.

When Elijah Christy and Prashant Vajpayee met through a groundbreaking mentorship program between Salesforce Workforce Navigators and Mentra, they were separated by geography, career stage, and job title. But what they shared—curiosity and a drive to grow—laid the foundation for a uniquely powerful partnership.

Elijah Christy

For Prashant, a seasoned Salesforce Product Manager working on agentic AI initiatives, mentoring Elijah was both a way to give back and an opportunity to deepen his own understanding.

“I’ve worked in tech for a few years but was still struggling with how to advocate for myself in the workplace,” said Elijah, a recent Informatics graduate diagnosed with autism and ADHD as an adult. “This program and Prashant’s help gave me not just skills, but confidence. It showed me I’m not alone.”

“I’ve mentored before, but this experience was completely different,” he shared. “Human connection is what makes mentorship really work.”

Their story is just one example of how this innovative collaboration is reshaping how we think about talent, training, and mentorship in the age of AI.

The Program: A Collaboration Between Salesforce and Mentra

The mentorship program was part of a larger, three-phase initiative launched by Salesforce Workforce Navigators, an internal Salesforce program designed to support jobseekers, and Mentra, a hiring platform purpose-built to support neurodivergent professionals.

Together, they designed a unique pilot model:

  1. Certify: Participants first completed Salesforce’s Agentblazer AI certification, gaining hands-on experience with AI agents and real-world applications of Salesforce technology with the help of assigned mentors.
  2. Mentor: Graduates were then paired with Salesforce employees who are expert in Salesforce, AI, and emerging technologies for one-on-one mentorship focused on AI skill development, career readiness, and personal growth.
  3. Demo: The final phase culminated in a demo day, where mentees showcased AI projects they built—spanning industries like healthcare, agriculture, and education—while honing their communication and presentation skills.

Out of more than 250 interested jobseekers, 29 neurodivergent participants completed the program, with 20 receiving direct mentorship from Salesforce professionals.

“We designed the program to go beyond training,” said Jhillika Kumar, founder and CEO of Mentra. “It’s about building community, fostering self-advocacy, and preparing people to thrive in environments that support them—not just survive in ones that don’t.”

A Mentorship Built on Learning, Structure, and Shared Growth

From the very beginning, Elijah and Prashant clicked. Their weekly check-ins became a space not just for learning agentic AI, but for honest conversation and collaborative problem-solving in the AI and emerging technologies landscape.

Prashant Vajpayee

With the help of professional experience and technical expertise of Prashant, Elijah worked on professional development skills—crafting a compelling LinkedIn presence, refining interview techniques, and articulating strengths in ways that employers could understand and value. Then came the real challenge: building a functional AI project.

With Prashant’s guidance and motivation, Elijah learned Agentforce skills to implement Agentforce with third party applications and took on the ambitious task of designing a customizable AI agent framework using Salesforce tools and APIs. His goal was to create a chatbot that could be adapted across industries, with features that could handle compliance requirements and different user needs.

“It helped me tie everything I’ve learned in tech together,” Elijah explained. “I built a general framework that could be used for anything from healthcare to retail. It was one of the projects selected for Mentra demo day. That hands-on experience and demo to a larger audience was invaluable.”

Prashant served as coach, sounding board, and technical guide—always encouraging Elijah to push further while offering empathy and flexibility.

“Eli was so engaged—punctual, flexible, and always ready to learn,” Prashant recalled. “He wasn’t just learning about AI. He was building something meaningful with it. And that was inspiring.”

AI as an Enabler for Neurodivergent Talent

For Elijah, the technical growth was real. But so was the transformation in confidence. One of his biggest breakthroughs came not from code, but from clarity.

“In a previous job, I struggled with onboarding because nothing was documented. I ended up creating the documentation myself and eventually helped reduce onboarding time by over 100%. But I didn’t know how to talk about that,” he said. “This program and Prashant’s mentorship helped me turn that into a story—something I can proudly share with future employers.”

Prashant mentioned that it is important to understand their perspectives. He also sees AI as an enabler.

“AI is changing how we work. But it should also change who gets to participate,” he said. “People with disabilities or communication differences often get left out. This program proves they shouldn’t be.”

From Individual Impact to Systemic Change

What makes this program unique isn’t just the skills—it’s the structure: a phased approach that blends certification, mentorship, and demo-based storytelling. Participants choose their own AI project topics, often tied to passions like mental health, agriculture, or education.

“There’s something really powerful about seeing someone in your dream job and learning directly from them,” Jhillika said. “We created synergy—Salesforce provided effective mentors like Prashant, and Mentra brought the talent and the structure. It made for meaningful, lasting interactions.”

The results speak for themselves. Many mentees, like Elijah, have stayed in touch with their mentors and are continuing to build on the momentum. Mentors, in turn, are rethinking how they approach inclusion in their own teams.

Looking Ahead: Building Towards an AI Future

Elijah describes himself as proud to be an Agentblazer—early adopters of the Salesforce AI ecosystem. He sees it not just as a certification, but as a mindset.

“It feels like being one of the first people to use Facebook or buy Bitcoin. You’re ahead of the curve. You can feel it.”

When asked what he’d say to a Salesforce leader in 30 seconds, his answer was simple: “This program changed how I see my work. Prashant was a patient, supportive, and experienced mentor who helped me in the areas I struggled in. Even though I’m not a Salesforce employee, it gave me tools I use every day. And it should be shared widely—because it works.”

Final Takeaway: The Power of Human Connection

At its core, this collaboration wasn’t just about technology or training—it was about people. It was about recognizing that potential exists everywhere and showing people what’s possible with mentorship.

When Kevin, a former video editor with a background in broadcast journalism, was laid off in 2023, he wasn’t sure what was next. Like many mid-career professionals, he found himself in unfamiliar territory—navigating a job market that had changed dramatically, and doing it while managing a visual impairment caused by Aniridia, a rare eye condition. But through the Salesforce Workforce Navigators program, Kevin didn’t have to face that journey alone. He found support, guidance, and a new sense of possibility thanks to a mentorship with Ramesh Kali, a Salesforce Senior Technical Architect who was eager to give back.

Workforce Navigators is a career development program designed to support job seekers with disabilities by connecting them to skills training, mentorship, and community. Built with accessibility at the core, the program offers a structured, 12-week experience where participants gain tools to grow their careers and expand their networks.

For Kevin, the experience has been “pretty positive,” and not just because of the certifications or courses he’s completed. “It gave me some ideas on where I can proceed,” he said. “It offered a lot of insight into what I need to do in order to apply for jobs more effectively.”

From Broadcast to Tech: Finding a New Path

Kevin’s career began in 1998, when he landed a video editing internship at a TV station in Omaha. That turned into a part-time role and eventually full-time work in the broadcasting field. 

After his layoff in 2023, he began searching for a new direction—one that could combine his strengths in content creation with new skills in tech.

He connected with the Blind Institute of Technology, which helped him earn a Salesforce Administrator certification and get exposure to the broader Salesforce ecosystem. From there, he applied to Workforce Navigators and was eventually paired with Ramesh earlier this year.

Their mentorship focused on everything from resume strategy to long-term career planning. “We discussed LinkedIn, interviewing techniques, job search strategies, even the job market overall,” Kevin said. “We looked at what I could do and how I could present myself.”

Custom Support and Shared Commitment

Ramesh, who was mentoring through Workforce Navigators for the first time, came in with an open mind—and quickly realized how much he would learn, too. “I’ve done mentoring in the past, but this was different,” he said. “With Kevin, we made sure to meet every week. We talked through what he was going through and adapted based on what was happening in the moment.”

He described the experience as “meaningful and purpose-driven,” pointing to the personalized nature of their connection. “This wasn’t about checking a box. We were both committed to making it impactful.”

Ramesh acknowledged how much the mentorship expanded his perspective—especially when it came to understanding accessible design. “I know now how Kevin sees and navigates things. That wasn’t something I had before,” he said. “It’s changed how I think about accessibility and even how we design user experiences. I can visualize it now.”

A Two-Way Learning Experience

One of the most meaningful aspects of their mentorship was the mutual learning that took place. Ramesh was impressed by how quickly Kevin picked up technical concepts, earning multiple certifications—including one in AI—despite coming from a non-tech background.

“He already had his Salesforce certification by the time we met,” Ramesh said. “He’s a quick learner. I gave him a few ideas, and he came back with a small video demo. He knows more about some AI tools than I do!”

Kevin has also started exploring content creation from a new angle: accessibility. Drawing from his background in video production and his lived experience with low vision, he’s considering creating YouTube videos focused on how blind or low-vision users interact with Salesforce. “That’s a unique skill,” Ramesh said. “I’m pushing him to share it.”

Building Momentum and Looking Ahead

With momentum on his side, Kevin is now enrolled in an Agentforce certification class focused on AI-driven service. “It’s an 8-week course and I’m excited about it,” he said. “I used ChatGPT to help me break down the syllabus and create pre-study notes and flashcards. It’s made it easier to follow along and be prepared.”

Agentforce is a tool that lets you build and deploy AI agents at scale on the world’s #1 digital labor platform—augmenting employees, streamlining processes, and transforming customer experiences across the enterprise. Knowing how to use Agentforce could give Kevin an advantage in a rapidly changing labor market, where AI skills are becoming essential across roles and industries.

He’s also gained clarity on what kind of roles he’d like to pursue next—whether as a trusted tester, accessibility advocate, or content creator.

For Ramesh, the experience has reaffirmed the importance of mentorship programs that are both structured and adaptable. “This was a 12-week program, with tasks and check-ins, but we made it personal,” he said. “It’s not just about goals—it’s about the relationship.”

Community, Purpose, and Possibility

Asked to reflect on what the program meant to him, Ramesh didn’t hesitate. “It’s something I want to keep doing. I’ve learned so much—not just about accessibility, but about people. Kevin’s journey reminded me that we all bring something unique to the table.”

Kevin echoed the sentiment. “This gave me direction, and it helped me figure out what I can do. There’s still a way to go, but I’m excited.”

Together, their story highlights the power of connection, accessibility, and belief in what’s possible. Workforce Navigators is more than just a mentorship program—it’s a launchpad for talent.

Want to learn more or get involved?
Explore the Salesforce Workforce Navigators program at workforcenavigators.salesforce.com.

In March, the Workforce Navigators team traveled to Vienna, Austria, to accept an award from the #ZeroProject. This renowned organization recognizes innovative solutions for Employment and ICT for people with disabilities. We were one of 77 awardees representing 45 countries at #ZeroCon25, which was centered around these creative solutions.

It was a humbling experience for our small team. We learned from and interacted with others worldwide who paved the way for job seekers with disabilities. Sometimes, in the day-to-day, we forget that our work is meaningful for us and bigger than us.

Why a program like Workforce Navigators?

The Workforce Navigators program was created to make careers in the Salesforce ecosystem more accessible to professionals with disabilities. Many businesses across the globe hire people to run their Salesforce platforms, and our company knew it needed to do better at ensuring those jobs were inclusive and accessible for professionals with disabilities. For that reason, Workforce Navigators was created as an external-facing program within the Office of Accessibility.

Workforce Navigators provides career development for professionals with disabilities who want to skill up and find employment within the Salesforce ecosystem. We work with partners to provide accessible training, equipping professionals with Salesforce skills and certifications.

We also provide a supplemental curriculum for users of assistive technology, support accommodation requests, and provide job seeker support for individuals with disabilities.

Who is a Workforce Navigator?

Our program participants are those Workforce Navigators. We define a Workforce Navigator as a career seeker with a disability who wants to land their first role in the ecosystem. Navigators come from all walks of life. Some are starting their career journey, while others may shift their career and seek additional training.

Here’s how you can connect with us.

Our goal through blogging is to share how we started and where we are going. We want to introduce you to our programs, partners, volunteer mentors, and participants that make our program prosper.

If you want to know more or want to connect with our team, don’t hesitate to get in touch with us.