When Elijah Christy and Prashant Vajpayee met through a groundbreaking mentorship program between Salesforce Workforce Navigators and Mentra, they were separated by geography, career stage, and job title. But what they shared—curiosity and a drive to grow—laid the foundation for a uniquely powerful partnership.

“I’ve worked in tech for a few years but was still struggling with how to advocate for myself in the workplace,” said Elijah, a recent Informatics graduate diagnosed with autism and ADHD as an adult. “This program and Prashant’s help gave me not just skills, but confidence. It showed me I’m not alone.”

For Prashant, a seasoned Salesforce Product Manager working on agentic AI initiatives, mentoring Elijah was both a way to give back and an opportunity to deepen his own understanding.

“I’ve mentored before, but this experience was completely different,” he shared. “Human connection is what makes mentorship really work.”

Their story is just one example of how this innovative collaboration is reshaping how we think about talent, training, and mentorship in the age of AI.

The Program: A Collaboration Between Salesforce and Mentra

The mentorship program was part of a larger, three-phase initiative launched by Salesforce Workforce Navigators, an internal Salesforce program designed to support jobseekers, and Mentra, a hiring platform purpose-built to support neurodivergent professionals.

Together, they designed a unique pilot model:

  1. Certify: Participants first completed Salesforce’s Agentblazer AI certification, gaining hands-on experience with AI agents and real-world applications of Salesforce technology with the help of assigned mentors.
  2. Mentor: Graduates were then paired with Salesforce employees who are expert in Salesforce, AI, and emerging technologies for one-on-one mentorship focused on AI skill development, career readiness, and personal growth.
  3. Demo: The final phase culminated in a demo day, where mentees showcased AI projects they built—spanning industries like healthcare, agriculture, and education—while honing their communication and presentation skills.

Out of more than 250 interested jobseekers, 29 neurodivergent participants completed the program, with 20 receiving direct mentorship from Salesforce professionals.

“We designed the program to go beyond training,” said Jhillika Kumar, founder and CEO of Mentra. “It’s about building community, fostering self-advocacy, and preparing people to thrive in environments that support them—not just survive in ones that don’t.”

A Mentorship Built on Learning, Structure, and Shared Growth

From the very beginning, Elijah and Prashant clicked. Their weekly check-ins became a space not just for learning agentic AI, but for honest conversation and collaborative problem-solving in the AI and emerging technologies landscape.

With the help of professional experience and technical expertise of Prashant, Elijah worked on professional development skills—crafting a compelling LinkedIn presence, refining interview techniques, and articulating strengths in ways that employers could understand and value. Then came the real challenge: building a functional AI project.

With Prashant’s guidance and motivation, Elijah learned Agentforce skills to implement Agentforce with third party applications and took on the ambitious task of designing a customizable AI agent framework using Salesforce tools and APIs. His goal was to create a chatbot that could be adapted across industries, with features that could handle compliance requirements and different user needs.

“It helped me tie everything I’ve learned in tech together,” Elijah explained. “I built a general framework that could be used for anything from healthcare to retail. It was one of the projects selected for Mentra demo day. That hands-on experience and demo to a larger audience was invaluable.”

Prashant served as coach, sounding board, and technical guide—always encouraging Elijah to push further while offering empathy and flexibility.

“Eli was so engaged—punctual, flexible, and always ready to learn,” Prashant recalled. “He wasn’t just learning about AI. He was building something meaningful with it. And that was inspiring.”

AI as an Enabler for Neurodivergent Talent

For Elijah, the technical growth was real. But so was the transformation in confidence. One of his biggest breakthroughs came not from code, but from clarity.

“In a previous job, I struggled with onboarding because nothing was documented. I ended up creating the documentation myself and eventually helped reduce onboarding time by over 100%. But I didn’t know how to talk about that,” he said. “This program and Prashant’s mentorship helped me turn that into a story—something I can proudly share with future employers.”

Prashant mentioned that it is important to understand their perspectives. He also sees AI as an enabler.

“AI is changing how we work. But it should also change who gets to participate,” he said. “People with disabilities or communication differences often get left out. This program proves they shouldn’t be.”

From Individual Impact to Systemic Change

What makes this program unique isn’t just the skills—it’s the structure: a phased approach that blends certification, mentorship, and demo-based storytelling. Participants choose their own AI project topics, often tied to passions like mental health, agriculture, or education.

“There’s something really powerful about seeing someone in your dream job and learning directly from them,” Jhillika said. “We created synergy—Salesforce provided effective mentors like Prashant, and Mentra brought the talent and the structure. It made for meaningful, lasting interactions.”

The results speak for themselves. Many mentees, like Elijah, have stayed in touch with their mentors and are continuing to build on the momentum. Mentors, in turn, are rethinking how they approach inclusion in their own teams.

Looking Ahead: Building Towards an AI Future

Elijah describes himself as proud to be an Agentblazer—early adopters of the Salesforce AI ecosystem. He sees it not just as a certification, but as a mindset.

“It feels like being one of the first people to use Facebook or buy Bitcoin. You’re ahead of the curve. You can feel it.”

When asked what he’d say to a Salesforce leader in 30 seconds, his answer was simple: “This program changed how I see my work. Prashant was a patient, supportive, and experienced mentor who helped me in the areas I struggled in. Even though I’m not a Salesforce employee, it gave me tools I use every day. And it should be shared widely—because it works.”

Final Takeaway: The Power of Human Connection

At its core, this collaboration wasn’t just about technology or training—it was about people. It was about recognizing that potential exists everywhere and showing people what’s possible with mentorship.

When Kevin, a former video editor with a background in broadcast journalism, was laid off in 2023, he wasn’t sure what was next. Like many mid-career professionals, he found himself in unfamiliar territory—navigating a job market that had changed dramatically, and doing it while managing a visual impairment caused by Aniridia, a rare eye condition. But through the Salesforce Workforce Navigators program, Kevin didn’t have to face that journey alone. He found support, guidance, and a new sense of possibility thanks to a mentorship with Ramesh Kali, a Salesforce Senior Technical Architect who was eager to give back.

Workforce Navigators is a career development program designed to support job seekers with disabilities by connecting them to skills training, mentorship, and community. Built with accessibility at the core, the program offers a structured, 12-week experience where participants gain tools to grow their careers and expand their networks.

For Kevin, the experience has been “pretty positive,” and not just because of the certifications or courses he’s completed. “It gave me some ideas on where I can proceed,” he said. “It offered a lot of insight into what I need to do in order to apply for jobs more effectively.”

From Broadcast to Tech: Finding a New Path

Kevin’s career began in 1998, when he landed a video editing internship at a TV station in Omaha. That turned into a part-time role and eventually full-time work in the broadcasting field. 

After his layoff in 2023, he began searching for a new direction—one that could combine his strengths in content creation with new skills in tech.

He connected with the Blind Institute of Technology, which helped him earn a Salesforce Administrator certification and get exposure to the broader Salesforce ecosystem. From there, he applied to Workforce Navigators and was eventually paired with Ramesh earlier this year.

Their mentorship focused on everything from resume strategy to long-term career planning. “We discussed LinkedIn, interviewing techniques, job search strategies, even the job market overall,” Kevin said. “We looked at what I could do and how I could present myself.”

Custom Support and Shared Commitment

Ramesh, who was mentoring through Workforce Navigators for the first time, came in with an open mind—and quickly realized how much he would learn, too. “I’ve done mentoring in the past, but this was different,” he said. “With Kevin, we made sure to meet every week. We talked through what he was going through and adapted based on what was happening in the moment.”

He described the experience as “meaningful and purpose-driven,” pointing to the personalized nature of their connection. “This wasn’t about checking a box. We were both committed to making it impactful.”

Ramesh acknowledged how much the mentorship expanded his perspective—especially when it came to understanding accessible design. “I know now how Kevin sees and navigates things. That wasn’t something I had before,” he said. “It’s changed how I think about accessibility and even how we design user experiences. I can visualize it now.”

A Two-Way Learning Experience

One of the most meaningful aspects of their mentorship was the mutual learning that took place. Ramesh was impressed by how quickly Kevin picked up technical concepts, earning multiple certifications—including one in AI—despite coming from a non-tech background.

“He already had his Salesforce certification by the time we met,” Ramesh said. “He’s a quick learner. I gave him a few ideas, and he came back with a small video demo. He knows more about some AI tools than I do!”

Kevin has also started exploring content creation from a new angle: accessibility. Drawing from his background in video production and his lived experience with low vision, he’s considering creating YouTube videos focused on how blind or low-vision users interact with Salesforce. “That’s a unique skill,” Ramesh said. “I’m pushing him to share it.”

Building Momentum and Looking Ahead

With momentum on his side, Kevin is now enrolled in an Agentforce certification class focused on AI-driven service. “It’s an 8-week course and I’m excited about it,” he said. “I used ChatGPT to help me break down the syllabus and create pre-study notes and flashcards. It’s made it easier to follow along and be prepared.”

Agentforce is a tool that lets you build and deploy AI agents at scale on the world’s #1 digital labor platform—augmenting employees, streamlining processes, and transforming customer experiences across the enterprise. Knowing how to use Agentforce could give Kevin an advantage in a rapidly changing labor market, where AI skills are becoming essential across roles and industries.

He’s also gained clarity on what kind of roles he’d like to pursue next—whether as a trusted tester, accessibility advocate, or content creator.

For Ramesh, the experience has reaffirmed the importance of mentorship programs that are both structured and adaptable. “This was a 12-week program, with tasks and check-ins, but we made it personal,” he said. “It’s not just about goals—it’s about the relationship.”

Community, Purpose, and Possibility

Asked to reflect on what the program meant to him, Ramesh didn’t hesitate. “It’s something I want to keep doing. I’ve learned so much—not just about accessibility, but about people. Kevin’s journey reminded me that we all bring something unique to the table.”

Kevin echoed the sentiment. “This gave me direction, and it helped me figure out what I can do. There’s still a way to go, but I’m excited.”

Together, their story highlights the power of connection, accessibility, and belief in what’s possible. Workforce Navigators is more than just a mentorship program—it’s a launchpad for talent.

Want to learn more or get involved?
Explore the Salesforce Workforce Navigators program at workforcenavigators.salesforce.com.

In March, the Workforce Navigators team traveled to Vienna, Austria, to accept an award from the #ZeroProject. This renowned organization recognizes innovative solutions for Employment and ICT for people with disabilities. We were one of 77 awardees representing 45 countries at #ZeroCon25, which was centered around these creative solutions.

It was a humbling experience for our small team. We learned from and interacted with others worldwide who paved the way for job seekers with disabilities. Sometimes, in the day-to-day, we forget that our work is meaningful for us and bigger than us.

Why a program like Workforce Navigators?

The Workforce Navigators program was created to make careers in the Salesforce ecosystem more accessible to professionals with disabilities. Many businesses across the globe hire people to run their Salesforce platforms, and our company knew it needed to do better at ensuring those jobs were inclusive and accessible for professionals with disabilities. For that reason, Workforce Navigators was created as an external-facing program within the Office of Accessibility.

Workforce Navigators provides career development for professionals with disabilities who want to skill up and find employment within the Salesforce ecosystem. We work with partners to provide accessible training, equipping professionals with Salesforce skills and certifications.

We also provide a supplemental curriculum for users of assistive technology, support accommodation requests, and provide job seeker support for individuals with disabilities.

Who is a Workforce Navigator?

Our program participants are those Workforce Navigators. We define a Workforce Navigator as a career seeker with a disability who wants to land their first role in the ecosystem. Navigators come from all walks of life. Some are starting their career journey, while others may shift their career and seek additional training.

Here’s how you can connect with us.

Our goal through blogging is to share how we started and where we are going. We want to introduce you to our programs, partners, volunteer mentors, and participants that make our program prosper.

If you want to know more or want to connect with our team, don’t hesitate to get in touch with us.